No Vape
Support
There's no ticket system and no bot. Write to hello@northpixel.studio and a person answers, usually within two working days.
It helps to include your iOS version, your iPhone model, and the app version from the Profile tab. If something looks wrong on screen, a screenshot saves us both a round trip.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. On your iPhone: Settings › Apple Account › Subscriptions › No Vape › Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge. You keep access until the period you've paid for runs out. Deleting the app on its own does not cancel anything.
I paid, but the app is asking me to subscribe again
Tap Restore Purchases — it's on the paywall and in the Profile tab. Make sure you're signed in to the same Apple Account you bought with. If it still doesn't unlock, email us and mention the Apple Account region and roughly when you purchased.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com. If something in the app failed you, tell us too — we'd like to fix it, and we'll back up a reasonable refund request where we can.
I missed a day. Did I lose everything?
No. The streak resets, but the days you already won stay won and the challenge picks up where you left it. There's no penalty beyond the counter, and no lecture. Start today's check-in and keep going.
Can I change which day I'm on, or fix a check-in?
Check-ins are one per day and can't be backdated — the point of the challenge is the decision you make on the day. If something genuinely went wrong (the app crashed mid-check-in, or a day recorded against the wrong date), email us and we'll sort it out.
How do I delete my account and my data?
Profile → Delete Account. That removes your account, your sign-in identity, and your check-in log from our systems; see the privacy policy for exact timelines. Deleting your account does not cancel your subscription — cancel that separately with Apple.
Why is Sign in with Apple the only option?
It's the only sign-in method the app supports, on purpose: we never handle a password, and you can use Apple's private email relay so we never see your real address. There's no username-and-password account to create or lose.
The reminders aren't arriving
All the app's reminders are local notifications scheduled on your device, so the usual culprits are iOS-side: check iOS Settings → Notifications → No Vape is allowed, and that Focus or Scheduled Summary isn't holding them back. You can change reminder times or turn any of them off inside the app.
The widget or Live Activity is stale
iOS decides when to refresh widgets, so a short lag is normal. Opening the app updates it straight away. If it's still stuck a day later, remove the widget and add it again, and tell us if that doesn't fix it.
The money kept and puffs avoided look wrong
Both are estimates worked out from what you told us during onboarding — how often you vape and what it costs you. If those answers were rough, the estimates will be too. Email us if the numbers look impossible rather than merely approximate.
Do I get my streak back on a new phone?
Yes. Your challenge data is stored against your account, so signing in with the same Apple Account on another device brings it with you.
A word about quitting
No Vape is a motivation and accountability app, not a medical service, and we can't give medical advice. If you want help beyond an app — nicotine replacement, medication, or a quitline — speak to a doctor or pharmacist. It genuinely improves the odds.
Everything else
Bug reports, feature requests, complaints, and press — hello@northpixel.studio. See also the privacy policy and terms of use.